# Get support

How to reach Formstep when you need help with your account, a form or a connected assistant. Email us, say what happened, and leave out passwords and API keys.

Email <support@formstep.io>.

Tell us what you were trying to do, what happened instead, and the name of the workspace and form. If you use Formstep through ChatGPT, Claude or another assistant, also tell us which one and what you asked it to do. Don’t send passwords, API keys or a recipient’s answers.

## Problems with a connected assistant

If the assistant can’t reach your forms, check that you connected the right workspace. A connection reaches only the workspace you chose when you signed in.

To remove a connection, open OAuth and API Keys in Formstep and revoke it. The assistant loses access straight away. To set a connection up, see [Connect an AI agent](https://formstep.io/docs/guides/ai-agents/connect/).

## Your personal data

To ask about personal data Formstep holds, or to use your rights under the [Privacy Policy](https://formstep.io/docs/legal/privacy-policy/), email the same address.

If you filled in someone else’s form and want an answer changed or deleted, contact the person or company who sent you the form. They decide what happens to the answers they collect.

## Next steps

[Getting started FAQ](https://formstep.io/docs/getting-started/faq/) — Answers to the first questions people ask

[Connect an AI agent to Formstep](https://formstep.io/docs/guides/ai-agents/connect/) — Set up ChatGPT, Claude or another assistant