# The Requests page

See everything you are waiting on, follow one request through its timeline, and act on it. Send a reminder, cancel it, replay its callback, or delete it.

## The list

Click **Requests** in the sidebar. Each row shows the recipient, the form, and where the request stands, such as “Not opened · sent 2 hr. ago”. Click a row to open the request beside the list, and press `↑` or `↓` to move between rows. On a narrow screen the request opens on its own page.

![The Requests page: the list on the left, a send of four people under its heading and two single requests, and Sara Lindqvist's request open beside it](https://formstep.io/docs/images/requests/requests-page.png)

The Requests page: every request in the workspace, with the one you picked beside the list.

| You see | It means |
| - | - |
| Not opened | The link has never been opened. The detail line shows reminders sent, or how soon it expires. |
| Opened | They opened the link but have not answered anything yet. |
| In progress | They have started answering. The detail line shows how many questions are answered. |
| Completed / Expired / Canceled | The request has ended, on the date shown. A completed request cannot be answered again. An expired or canceled one is deleted 30 days after it ended. |
| Callback failed | A red badge: the request ended, but the workflow waiting for it could not be told. See below. |
| Test | A grey badge: a test request, so nothing was emailed and its answers count nowhere. |

- **Search** finds a recipient’s name or email, or your external id.

- **Sort** by Created, Last activity, or Name.

- **Filter** by status, [outcome](https://formstep.io/docs/requests/decisions-and-approvals/), form, send, or **Callback failed**. Tick **Show test requests** to see test requests.

The requests of one [bulk send](https://formstep.io/docs/requests/bulk-send/) are grouped under one heading. Click it to see only that send.

## One form’s requests

Open a published form and pick the **Requests** tab at the top. The list works like the Requests page, for this form only.

![A form page on its Requests tab: the Overview strip open with Pending, Completed, Time to complete, Time to open, Invitations sent, and Expired or canceled, and a few requests listed below](https://formstep.io/docs/images/requests/requests-overview.png)

The form page's Requests tab: the Overview strip for the selected period, then this form's requests.

### The Overview strip

The **Overview** strip shows six figures for the requests created in the chosen period, the last 30 days by default. Click its header to fold it. It works on every plan.

| Figure | What it means |
| - | - |
| Pending | Requests sent and not answered yet. Test requests are left out. |
| Completed | The share of requests created in the range that were completed, with "X of Y" beneath it. |
| Time to complete | Median time between creating a request and the recipient completing it. |
| Time to open | Median time between creating a request and the recipient first opening its link. |
| Invitations sent | Invitation emails sent, out of the requests set to be emailed. It does not confirm they reached the inbox. |
| Expired or canceled | Requests that expired, or were canceled, before the recipient completed them. |

## One request in detail

Each request has its own address, so you can bookmark it or share it with a colleague. The heading shows the recipient, where the request stands, their email, the language, who sent it and when, and when it expires.

![A completed request: the answers listed with their field keys on the left, the form and timeline on the right](https://formstep.io/docs/images/requests/request-page-detail.png)

A completed request's page.

### Answers

Every field of the form, with its field key and answer. **Prefilled** marks values you sent, and a lock marks the ones the recipient could not change. While the request is pending, you see what you prefilled and _Not answered yet_ for the rest. On Pro and Business, you also see the answers the recipient has saved so far.

[AI Validation](https://formstep.io/docs/building-forms/ai-validation/) results show after the answers they checked: **Passed**, **Needs review** with a reason, or **Not checked**. **Translate** shows a completed request’s answers in your workspace language.

### Form, timeline and callback

Beside the answers, **Preview** shows the form as the recipient sees it, **Go to form** opens the form’s page, and **Download** saves a completed request as a PDF. The timeline lists everything that happened, newest first, with failures in red. Email and callback entries leave the timeline after 30 days, while created, opened and completed stay. If a workflow is waiting on the request, the Callback section shows [whether it was told](#callback).

### What you can do

- **Send reminder** emails a pending request’s recipient now, on Pro and Business. The reminder schedule carries on as before.

- **Cancel request**, in the **⋯** menu, withdraws a pending request. The link stops working, and a waiting workflow is told.

- **Copy link** copies the recipient’s link, so you can send it another way.

- **Delete request**, in the **⋯** menu, erases the request. See below.

### When a workflow is waiting

A request sent by Zapier, Make, n8n, an AI agent or your own code can ask to be told when it ends. When the recipient submits, or the request expires or is canceled, Formstep sends the outcome and the answers to that workflow. This message is the _callback_, and the request’s **Callback** section shows whether it arrived.

If the workflow could not be reached, Formstep keeps trying for a few hours. If it still fails, the request gets a **Callback failed** badge and the workspace owner gets an email. Once the workflow is fixed, click **Replay** to send it again. Developers: see [Request callbacks](https://formstep.io/docs/developers/callbacks/).

### Deleting a request

Deleting cannot be undone. It removes the request with its answers, files, documents, and history. The link stops working, and no callback is sent. Use it when a recipient asks you to erase their data. To stop a request and tell your workflow, cancel it instead.

Formstep also deletes requests on its own: an expired or canceled request without answers [30 days after it ended](https://formstep.io/docs/submissions-analytics/submission-retention/#unanswered-requests), and ended requests once the form’s [retention window](https://formstep.io/docs/submissions-analytics/submission-retention/#retention-and-requests) passes.

## Next steps

[Troubleshooting requests](https://formstep.io/docs/requests/troubleshooting/) — What to do when something failed

[Invitations, reminders & expiry](https://formstep.io/docs/requests/invitations-and-reminders/) — Set the schedule these actions work with