Respondent email verification
Ask respondents to confirm their email address with a one-time code before they can submit, so every address you get is real.
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What it does
Turn it on for an Email question, and the respondent confirms the address with a 6-digit code that Formstep emails them. They cannot submit until the code is right, so you do not receive fake or mistyped addresses.
Turn it on
- 1
Open the email question's block menu
Click the drag handle next to the Email question and open Validation.
- 2
Turn on Require email verification
The switch is under Verification.
- 3
Publish
The published form now asks respondents to verify before they can submit.
It is not available inside repeating groups.
What respondents see
When the respondent types a correctly formatted address, a Verify email action appears under the input.
- Formstep emails a 6-digit code to that address. The code expires after 10 minutes.
- The respondent enters the code and the question shows a green Verified pill.
Resend works after 30 seconds. After five wrong codes, the respondent has to ask for a new one. Temporary email addresses are refused. Codes come from your custom email domain if you set one.
If two email questions hold the same address, one code covers both. A changed address needs a new code. A verified address cannot be changed later, even where edit after submit is on.
Verifying an answer vs. requiring sign-in
This rule verifies an email answer. To require respondents to sign in before they can open the form at all, use the authentication gate instead.