Getting started FAQ
Whether respondents need an account, how accounts and workspaces differ, and other first questions.
Do respondents need a Formstep account?
No. Anyone with the link can answer without an account. You can protect a share link with a password, or ask people to sign in first with an authentication gate.
What’s the difference between an account, a workspace and a form?
Your account is you: your email, your plan and your AI credits. A workspace is a shared space for forms, requests, submissions, members, domains and integrations, and you can have as many as you like. A form holds questions, logic and a theme inside a workspace, and reaches people through requests and share links.
Can I use Formstep without AI?
Yes. You can build every form by hand, and credits are spent only when you use AI. Without credits, everything except AI keeps working.
Can I use Formstep on mobile?
Yes. The dashboard and the editor work in mobile browsers, and your forms fit any screen.
Can I move a form or a workspace to someone else?
Not from the app. You can duplicate a form inside its workspace and invite people to the workspace. To move a form to another workspace, or to hand over a workspace, email support.
Which tools does Formstep work with?
Submissions go to Google Sheets, Notion, Airtable, HubSpot, Slack, Discord, Linear, GitHub and webhooks. Zapier, Make and n8n can send requests and pick up answers. Cal.com adds bookings to a form, and Google Analytics and Axiom receive form analytics. All of them work on every plan. See integrations.
Can I delete my account and all my data?
Yes. Click your name at the bottom of the sidebar, then Settings. Under Danger Zone, click Delete and type your email address. This removes your forms, submissions, files and the workspaces you own, and cancels a paid plan. You are signed out at once, and for 24 hours you can stop it by signing in again and clicking Keep my account. After that, it cannot be undone.
Next steps
If your question is not here, email support.