Billing & invoices
Formstep bills through Polar. Change your plan on the Subscription page, and handle payments and invoices in Polar's billing portal.
The billing portal
Open the Subscription page and click Manage subscription. The Polar billing portal opens, where you can download invoices, update your payment method, and cancel or reactivate your subscription. Polar keeps your card details; Formstep never sees your card number.
The Subscription page itself is where you start a plan, move between Pro and Business, switch between monthly and annual, and follow your usage under Plan usage. See switching billing cycle.
Invoices
Polar makes an invoice for every payment: a new plan, a renewal, a plan change and each AI credit pack. Download them from the billing portal. Prices exclude tax, and you pay in your local currency where Formstep offers one.
AI credit packs
Credit packs are one-time purchases on the AI Usage page, and each shows as its own invoice. See AI credits & usage.
Failed payments
If a payment fails, Polar tries again, and your plan keeps working for a grace period. Update your payment method in the billing portal and everything is back at once.
Cancelling
Cancel in the billing portal. You keep your plan until the end of the period you paid for. See what happens after you cancel.